Operations and Branch Team

To view information about the Operations Team as well as specific branch members, please see our Branches page.

Our Care Workers

With the ongoing leadership of the Company’s Managing Director and Senior Management Team, Westminster Homecare’s team of Care Practitioners are dedicated to supporting people whatever their age or ability in their own home environment.

Our 3,000 strong care team consists of sensitive, compassionate and highly trained individuals, experienced in delivering care and support that is tailored to the specific needs of our Customers. To achieve this, we will ensure that your personal Care Practitioner is closely matched based on the support you require and your individual needs, and the skills / experience required to support these needs.

Security & Safeguarding

Prior to commencing employment with Westminster Homecare, all new care staff go through an extensive selection process. This includes a stringent checking and vetting procedure which incorporates face-to-face interviews, reference checks and an enhanced Disclosure and Barring Service (DBS) check (formerly the Criminal Records Bureau (CRB) check).

When selecting these individuals, we look for:

  • Compassion
  • Respect for the dignity of others
  • Empathy
  • Honesty and integrity
  • Aptitude and professional competence
  • Punctuality and reliability


Training & Development

Prior to delivering any care, all our our Care Practitioners undergo a period of induction training to ensure they are equipped with the necessary skills, knowledge and experience to support our Customers. Induction training is in line with the Skills for Care Induction Standards and provided by our in-house Training Academy and includes:

  • First Aid Awareness
  • Health and Safety
  • Moving and Handling
  • Medication
  • Adult Safeguarding Awareness
  • Dementia (the person-centered approach)
  • Fire Safety
  • Food Hygiene
  • Infection Control
  • Hoist Training


Each Care Practitioner will then spend time shadowing an experienced senior member of staff to ensure competency and highlight any need for further training.

After completing Induction training, staff are then supported to undertake training in specialist areas of care, including but not limited to:

  • Dementia, Alzheimer’s and Mental Health
  • Recognition/understanding of ethnic priorities: culture/religion/race/gender/life-styles;
  • Physical Disabilities/Multiple Sclerosis/Parkinson’s/Cerebral Palsy
  • Palliative Care/Death, Dying and Bereavement


Our in-house training can also tailor training specific to your needs or access external training support if required, via our external training partners.