Take our 2021 Survey    Take our 2021 Ely Survey

About Westminster Homecare

Westminster Homecare began delivering personalised care and support to people of all ages and abilities in 1999.

Today, we provide over 2.7 million hours of support each year to over 3500 people through a network of branches in London, Essex, Buckinghamshire, Leicestershire, Nottinghamshire, Bedfordshire, Norfolk, Suffolk and Cambridgeshire; working in partnership with some 40 Local Authorities & CCG’s.

With a team of approximately 1700 compassionate, dedicated and highly skilled Care Practitioners, we enable those we support to continue living independently in their own homes.

We provide a broad range of services supporting older people, adults, children and families, including:

  • Personal Care (Bathing, moving, dressing, feeding, medication management, incontinence management)
  • End of Life Care
  • ‘Live-In’ care and support, via Domus
  • Dementia Care
  • Home from Hospital / Re-ablement
  • Waking / Sleeping Night services
  • Social Support (shopping, cooking, light domestic, companionship)

We recognise that everyone is unique, with their own individual needs, choices and aspirations for the future. Our support is therefore designed to offer a personalised solution to those wishing to maintain and/or improve their independence and receive a tailored service that meets their specific requirements.

Our home support services are available to everyone, whether government funded and commissioned through a Local Authority, through Direct Payments or purchased privately by individuals needing support. Whichever funding option is utilised, Westminster Homecare will only deliver the very highest standards of care and support that improve quality of life and enable people to live with dignity, choice and independence in the comfort of their own homes.

Our Vision & Values

Westminster Homecare is committed to the vision of supporting people to ‘live a better life’ which is achieved through the delivery of an enabling service that meets the highest standards and supports individuals to exercise personal choice and control, maintain their independence, dignity and quality of life in the comfort of their own home.

Our Values are central to everything we do and will be upheld by our trained staff team:

  • We are committed to offering high quality care and support services delivered with dedication, compassion and sensitivity.
  • We recognise that the little things are important and we will work with our Customers and their families/carers to ensure that support is tailored to meet their specific needs and requirements.
  • Working together, we actively respect and encourage the right to independence and support people to achieve their aspirations and live full and meaningful lives.
  • We actively listen and respond to the people we support, promoting a culture of involvement and participation.
  • We strive to create a safe, friendly and caring environment, where people are treated with courtesy, dignity and respect.
  • We treat people fairly and behave with honesty, integrity and openness at all times.
  • We recognise that our staff are our greatest asset. We actively promote a culture of learning and development – supporting our staff to be the best that they can be.

Meet The Team

Deborah McDowell, BSc (Econ), ACA

Chief Executive

Deborah, a qualified Chartered Accountant, has been the Managing Director in this established family business since 1993 and is the Chief Executive Officer of the Care at Home Group of companies. Deborah oversees all branches in conjunction with the Operations Director. Having been involved in the care business for nearly thirty years, Deborah was recently credited to the Home Care Power List demonstrating her commitment to the field.

Dan McDowell, LL.B, M.Phil, Dip.Law

Director, Commercial, Legal & Compliance

Dan is the CQC ‘Nominated Individual’ for the organisation and the Director dealing with all CQC and regulatory compliance, employment and legal issues amongst other matters. A former Army Officer and latterly a Barrister in a large London Common Law set, he has substantial management and personnel experience in addition to his legal knowledge. He has been an active Director in the business since 2001.

Gareth Taylor, ACA

Group Finance Director

Gareth joined the Group and Board of Directors as Group Finance Director in October 2020 following the acquisition of Westminster Homecare. Gareth, a qualified Chartered Accountant, brings with him over 20 years of experience in finance and Mergers and Acquisition both within large advisory businesses (Barings, Merrill Lynch, Deloitte and Investec) and large UK listed businesses (National Express plc and Interserve plc).

Gareth’s main responsibilities within the Group are the management of the day to day operations of the finance function, banking relationships and external financial reporting requirements.

Patrick Carter

Managing Director, Westminster Homecare

Patrick serves as Managing Director of Westminster Homecare and is responsible for ensuring the frontline staff have the support needed to deliver high quality care. He brings a wealth of experience from 30+ years in health and care sector spanning; UK and US; funding services and service delivery; public and private sector provision; start-ups to multi nationals. Areas of special interest have included; health tech, homecare, community healthcare, MSK, radiology imaging, tele radiology, occupational health, health screening, wellness, health insurance and reinsurance.

Our Care Workers

With the ongoing leadership of the Managing Director and Senior Management Team, Westminster Homecare’s team of Care Practitioners are dedicated to supporting people whatever their age or ability in their own home environment.

Our care team consists of sensitive, compassionate and highly trained individuals, experienced in delivering care and support that is tailored to the specific needs of our Customers. To achieve this, we will ensure that your personal Care Practitioner is closely matched based on the support you require and your individual needs, and the skills / experience required to support these needs.

Security & Safeguarding

Prior to commencing employment with Westminster Homecare, all new care staff go through an extensive selection process. This includes a stringent checking and vetting procedure which incorporates face-to-face interviews, reference checks and an enhanced Disclosure and Barring Service (DBS) check (formerly the Criminal Records Bureau (CRB) check).

When selecting these individuals, we look for:

  • Compassion
  • Respect for the dignity of others
  • Empathy
  • Honesty and integrity
  • Aptitude and professional competence
  • Punctuality and reliability

Training & Development

Prior to delivering any care, all our Care Practitioners undergo a period of induction training to ensure they are equipped with the necessary skills, knowledge and experience to support our Customers. Induction training is in line with the Skills for Care Induction Standards and provided by our in-house Training Academy and includes:

  • First Aid Awareness
  • Health and Safety
  • Moving and Handling
  • Medication
  • Adult Safeguarding Awareness
  • Dementia (the person-centered approach)
  • Fire Safety
  • Food Hygiene
  • Infection Control
  • Hoist Training

Each Care Practitioner will then spend time shadowing an experienced senior member of staff to ensure competency and highlight any need for further training.

After completing Induction training, staff are then supported to undertake training in specialist areas of care, including but not limited to:

  • Dementia, Alzheimer’s and Mental Health
  • Recognition/understanding of ethnic priorities: culture/religion/race/gender/life-styles;
  • Physical Disabilities/Multiple Sclerosis/Parkinson’s/Cerebral Palsy
  • Palliative Care/Death, Dying and Bereavement

Our in-house training can also tailor training specific to your needs or access external training support if required, via our external training partners.

Areas Westminster Homecare Serves

Make an Appointment for a Care Assessment

Drop us a line by using the form below or call your local branch to discuss your care needs or email us at welcome@whc.uk.com