Westminster Homecare Limited, Buckinghamshire rated Outstanding by the Care Quality Commission

19 November 2018

Westminster Homecare Limited, Buckinghamshire rated Outstanding by the Care Quality Commission

Westminster Homecare Limited, Slough in Buckinghamshire has been rated Outstanding by the Care Quality commission following an inspection in August.

This service is a domiciliary care agency. It provides personal care to people living in their own home. It provides a service to people with physical disabilities. sensory impairments, learning disabilities or dementia.

Inspectors rated the service Outstanding for being well-led and caring and Good for being safe, effective and responsive to peoples needs.  The overall rating was Outstanding.

Deborah Ivanova, Deputy Chief Inspector, Adult Social Care, said;

“Westminster Homecare delivered outstanding person-centred care that was tailored to individual’s needs and staff were committed to enabling people to live as full a life as possible.

“We were struck by how the service strived to meet people’s needs, preferences and aspirations through high-quality care and by supporting people to remain as independent as possible.

“Westminster Homecare has demonstrated that care can always be provided in a way that values and respects each person. The exceptional management team and the dedicated and committed staff demonstrated how they empowered people to make choices about their care and their lives.

“The values of the service were instilled and embedded in practice by management and staff. The team were skilled, thoughtful and kind and should be extremely proud of the work they do. I would like to congratulate the service on attaining an overall rating of Outstanding.”

Some of the key findings from the inspection include:

  • The service worked hard to prevent social isolation of older adults and to maintain their independence by supporting them to be part of the local community
  • The service was forward thinking and had an open-door approach. People from all walks of life were welcomed and cared for. This included LGBT and BME service users.
  • People benefitted from extremely caring staff who went beyond their usual role. They made sure people received safe care and holistic well-being. This included support with social accompaniment and daily tasks.
  • People were involved in decisions about their care. This included their emotional, spiritual and physical health. Staff also encouraged people to maintain their independence and only assisted when needed.
  • There was a positive workplace culture, with a clear set of aims and objectives of care and a strong emphasis on continuous improvement.
  • People developed trusting and meaningful relationships with staff who treated them with respect, kindness, compassion and dignity. Staff also demonstrated ethical, moral and non-judgemental values.

The full inspection report can be found at: //www.cqc.org.uk/location/1-2105097494