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Safeguarding, Support and Advice with Westminster Homecare

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Westminster Homecare is committed to the safety and well being of its service users. This document is brief guide for safeguarding yourself from the possibility of Financial or Material Abuse, along with points of contact for support and advice.

How to Safeguard Yourself

  • Do keep a count of your money
  • Do Not give out your bank details to anyone
  • Do Not give out your PIN number
  • Do Not give anyone loans or gifts
  • Do Not discuss your finances
  • Consultation on finances must be held in private
  • If you require support with your shopping, please contact your local Westminster Homecare offce
  • Be aware of the dangers of cold calling, scam mail or mis-selling

If you have experienced any forms of abuse, you can get advice and support by calling:

Age UK on 0800 169 2081 or Action on Elder Abuse, UK Helpline on 080 8808 8141

Westminster Homecare will act to support its service users, helping you to seek protection from abuse. If you require any support and advice, or if you have any concerns regarding your finances please contact your local branch for advice and assistance immediately. The contact details for your branch are listed in the blue folder and in the Service User Guide.

You can email our Head Office at: welcome@whc.uk.com

All your calls and correspondence will be treated with the strictest confidence.

Support and Advice

There are various groups and organisations who can help you with your finances. To obtain safe help and support below are four dedicated organisations designed to safeguard you.

Age UK

Age UK offer support & guidance with financial matters and Legal Advice and can be contacted by:

Telephone: 0800 169 2081

Website: www.ageuk.org.uk

The Alzheimer’s Society

The Alzheimer’s Society offer support & guidance with financial matters and can be contacted by:

Helpline: 0300 222 11 22

Website: www.alzheimers.org.uk

Action on Elder Abuse

Action on Elder Abuse work to protect and prevent vulnerable adults from abuse. This organisation can be contacted by:

Helpine: 080 8808 8141

Website: www.elderabuse.org.uk

Email: enquiries@elderabuse.org.uk

Address: Action on Elder Abuse,
PO Box 60001,
Streatham,
SW16 9BY

Care Quality Commission (CQC)

You can also contact the Care Quality Commission (CQC), who are responsible for regulating Healthcare providers to ensure a “safe, effective, compassionate and high-quality care”: The Care Quality Commission can be contacted by Telephone: 03000 616161

Email: enquiries@cqc.org.uk

Address: CQC National Correspondence,
Citygate,
Gallowgate,
Newcastle Upon Tyne,
NE1 4PA